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Frequently Asked Questions

Everything you need to know about us. Can't find the answer you're looking for? Chat with us!

General Information

Hex A Box is a board game café where you can enjoy a wide variety of board games in a fun and relaxing environment, whether you’re a beginner or an experienced player.

We are located at Puchong Jaya. You can easily find us using Google Maps or Waze.

Our operating hours are as follows:

Monday – Thursday: Open by appointment only
Friday – Sunday: 1:00 PM – 12:00 AM
Friday – Sunday: Walk-ins are welcome. For larger groups, we recommend making a reservation so we can arrange seating in advance.

Monday – Thursday: Reservation is required as we operate on an appointment basis.
Yes! Just let our staff know that you’re new, and our team will recommend suitable games and guide you through the gameplay.
We offer a wide variety of games suitable for both adults and kids.
Yes, walk-ins are welcome on Friday to Sunday.

Pricing & Charges

Our rates are charged per person (per pax):
2 hours: RM19
Whole day: RM25

🎲 Game guidance is included.
No, there is no minimum spending requirement.
For whole-day passes, you may stay until the shop closes.
No, our rates are the same for all hours.
Currently, we do not offer student or group discounts.
We accept: DuitNow, Touch ‘n Go, and Cash.

Board Games & Gameplay

We have more than 500+ board games available. We can check for our playset here.

We offer a wide range of games including: Party games, Strategy games, Family games, and Kids-friendly games.
Yes! Our Board Game Masters will guide you through the rules and gameplay.
Yes, game explanations and guidance are provided by our Board Game Masters.
Yes, you may request a specific game. Please note that some games have player count or experience level requirements.
Yes, you are welcome to bring your own board games.

Reservations & Bookings

You can contact us via: WhatsApp, Phone call, Instagram, Facebook, or 小红书 (XHS).

No deposit is required.
Yes, please inform us in advance if there are any changes.
We will hold your reservation for 15 minutes.
Yes, subject to availability.

Food & Drinks

We serve snacks and beverages only. Main dishes are not available. You can check for our Menu here.

No, outside food is not allowed.
We do not have a halal certification and do not offer vegetarian-specific options.
Yes, bringing birthday cakes is allowed.

Events, Parties & Private Bookings

Yes! Please WhatsApp us to receive a quotation.

Yes, decoration is allowed. Please contact us in advance for details.
Yes, game hosts can be arranged for your event.
We recommend booking at least 3 days in advance.

Tournaments & Community Events

Yes, we regularly organise competitions. If you’re interested in a specific game, feel free to let us know.

Follow us on Instagram, Facebook, or 小红书 (XHS) for the latest updates.

Yes, please WhatsApp us to discuss the details.

Kids & Family

Yes, we have games suitable for children.
The recommended minimum age is 10 years old.
Yes, parents or guardians must supervise children at all times.

House Rules & Etiquette

Please inform our staff. If possible, we will help check with other groups and arrange accordingly.
Yes, as long as it does not disturb other customers.

Memberships & Loyalty

Yes! You can view our membership benefits on our website.

Online Store

Yes. You can browse our online store. If a game is not listed, you may WhatsApp us for pre-orders.
Yes, all board games sold are new and original.
Yes, we ship nationwide within Malaysia.
West Malaysia: 2–5 working days
East Malaysia: 7–14 working days

Contact & Support

You can reach us via: WhatsApp, Instagram, Facebook, or 小红书 (XHS).

Yes. You can contact us at +6017-963 6875.

You may leave feedback via WhatsApp or Google Reviews.

Still have questions?

Can't find what you're looking for? WhatsApp us directly and our team will get back to you as soon as possible!

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